Multi-Store Manager- Gumby's/Geno's
JOB DESCRIPTION Position/Job Title:
Multi-Store Manager - Gumby's/Geno's Reports To:
Corporate Office Coordinator FLSA Classification:
Salaried/Exempt LAST UPDATED:
August 2017 POSITION
Summary:
The Store Manager position is responsible for overseeing multiple storesEnsuring outstanding customer service by all cashiers, ensuring cashiers are suggestive selling and display an outstanding product knowledge, merchandise is replenished on shelves and coolers and various housekeeping matters are completedEnsures employees operate the point of sale (POS) register and other related equipment/devices and is also required to operate the Cash Kiosks and LVL MachinesThe position schedules employees to cover the various shifts within operating budgets, manage attendance issues, train new hires and counsel employees on performance issuesThe position completes all purchase orders and receives the merchandise utilizing the inventory control systemThe position is required to ensure all cashiers tend to the needs of the LVL gamers/patrons and overall Form W-2G complianceThe position directly assists the LVL technicians by emptying the cash out of the LVL machines and obtaining the meter readings/printouts prior to the opening of the storeThe position is also responsible for ensuring adherence to loss prevention policies, control and safety of company assets and all other company policy/store standards by the store employees(The responsibilities pertaining to the LVL operations are only applicable if a Geno's is part of the multiple stores being managed). TYPICAL SCHEDULE AND WORK LOCATION:
This is a full-time position and the hours of work and days will vary depending upon the store and Company needsThe scheduled hours for the work week shift will be at the minimum of 45 hoursHours in excess of 55 hours per work week requires the authorization of their supervisorEvening, holiday and weekend work is required and will vary based on the store(s) and Company needsDepending on the Store's and/or Company's staffing needs, the position may be required to work at other location(s) in the immediate area of the assigned storeThe hours scheduled to work is a function of the employees status with the Company and the needs of the store and CompanyFull-time status requires the employee to work a minimum of 35 hours per week. MINIMUM REQUIRED QUALIFICATIONS:
High school diploma or general education degree (GED)Prior work experience in a retail setting utilizing a point of sale systemKnowledge of the structure and content of the English language including the meaning and spelling of words, and grammarADDITIONAL
Qualifications:
Experience with Microsoft Office software products, electronic mail software and internet browser softwareSUPERVISORY RESPONSIBILITY:
This position has supervisory responsibilitiesTRAVEL:
This position does not require any overnight travelDepending on the needs of the Company, travel to other Gumby's or Geno's stores under your direct supervision will be requiredIn addition, other travel requirements consist of the traveling to the bank for making deposits/obtaining change, traveling to the corporate office and/or other locations for meetings/training PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions):
Reasonable accomodation may be made to enable individuals with disabilities to perform the essential functions 1Responsible for overseeing all aspects of multiple stores2Responsible for ensuring outstanding customer service by ensuring a customer friendly environment, which includes greeting and acknowledging every customer, suggestive selling, maintaining an organized and clean store and that employees have a solid merchandise product knowledge3Responsible for ensuring the proper completion of all Point of Sale (POS) transactions, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash, checks, coupons and credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures4Responsible for ensuring timely safe drops, verifying acceptance of non-counterfeit money, proper acceptance of credit card/debit cards and check acceptance while running the POS register in accordance with established policies and procedures5Responsible for scheduling employees in Paycor to cover the various shifts for the store(s) within operating budgets, schedules to be prepared on a rolling 4 week basis and is required to manage/solve all attendance issues, such as call-offs, arrive early, tardy, missed punches, leave late and no showsEnsure employees are aware of the proper policies for punching in and punching out on the time clock6Responsible for training new hires and ensuring the new hire training checklist is completed and signed by the new hireProvide Human Resources with appropriate updates on new hiresProvide ongoing training to existing employees for all new policies and proceduresEnsuring the store Procedures binder is up to-date and all employees know and understand its content7Responsible to provide employee evaluations in accordance with Company guidelines and timelines8Responsible to communicate all performance issues, policy and procedure violations to their immediate supervisor and administer formal counseling forms to employees, with the exception of employee termination, which will be assisted by Corporate office9Responsible to directly assist the LVL technician by removing the cash from the LVL machines prior to opening, obtaining the appropriate meter readings/print outs, completing the Machine Entry Authorization Log (MEAL book) in accordance with WV Lottery memorandum/policy and verifying the cash amount removed10Responsible for ensuring LVL tickets are properly validated, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines, stocking/filling the self-serve coolers in the gameroom11Responsible for ensuring the IRS Form W-2G is completed in accordance with Company guidelines and policies, including maintaining the master control log created by the Corporate office12Responsible for ensuring the end of shift and/or end of day reporting and paperwork is completed in accordance with company policies and proceduresThis closing procedure to include balancing the cash drawer/till, coupons, checks, preparing cash/coin for deposit13Responsible for ensuring that merchandise on shelves/coolers is replenished in a timely manner, housekeeping matters are attended to, general maintenance and other shift duties are properly completed as assigned14Responsible for completing purchase orders and receiving merchandise utilizing the inventory control system (CATAPULT) and in accordance with policies and procedures15Responsible for ensuring timely communication of maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, Smart Safes, and/or Cash Kiosk issues via submitting the appropriate form from the Gumby's websiteEmployee injuries are to be reported immediately to the Corporate office via the completion of an incident report and calling the Corporate office16Responsible to ensure cashiers provide assistance to the LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, credit card machines, check processing equipment, ATM's and Cash Kiosks17Responsible to ensure timely readings and communicating the cash levels on hand in ATM's and Cash Kiosks to the LVL technicians as requested18Responsible to ensure employees are wearing the appropriate Company uniform, as applicable and are presenting an overall professional appearance in accordance with policies and procedures19Ensure adherence to all Company policies, procedures and practices OTHER DUTIES &
Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job/positionDuties, responsibilities and activities may change at any time with or without notice PHYSICAL / ENVIRONMENTAL DEMANDS:
The table below shows how much on-the-job time is spent in the following physical activities:
ACTIVITY:
None Under 1/3 1/3 to 2/3 Over 2/3 Standing x Walking x Sitting x Using hands to finger, handle or feel x Reaching with hands and arms x Climbing or balancing x Stooping, kneeling, crouching, or crawling x Talking or hearing x Tasting or smelling x Driving x The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobWhile performing the duties of this job, the employee is regularly required to talk or hearThis position requires both close and distant visionThis position requires light-to-moderate physical activity performing strenuous daily activitiesThe position requires carrying/lifting/moving items, such as to stock shelves, stock coolers, and lift/hand merchandise out a drive-through window to customers on a regular basisLifting objects up to 30 pounds occurs on a regular basis, primarily related to lifting and moving cases of beer, water, soda and rock saltThis position has regular exposure to possible air contamination, such as cigarette smoke, dust, fumes, such as, exhaust fumes from vehicles in the Drive-Thru lane, disagreeable odors and airborne particles, while in an indoor environment with adequate ventilationThere will be exposure to moderate levels of noise, such as LVL machines in game-room, TV, customers in the store and vehicles in the drive-through lane TOOLS AND EQUIPMENT USED:
This position routinely uses standard office equipment such as computers, calculators, phones, photocopiers/scanners, fax machines, money counters/sorters, point-of-sale register, lottery terminals, credit/debit card equipment, check acceptance equipment, electronic time card, security system keypad and filing cabinetsThe position requires the ability to use a broom, vacuum sweeper, mop and bucket, snow shovel and cleaning materials to perform various housekeeping mattersThe position also requires the use of a vehicle to travel to the bank to make deposits/change, visit other stores under direct supervision, and attend meetings and trainingThe position requires a valid driver's license Competencies Customer Focus Communication Proficiency Initiative Ethical Conduct Leadership Time Management An Equal Opportunity Employer:
We provide equal opportunity without regard to race, color, national origin, ancestry, religion, sex, age, marital status, or disabilityEOE Recommended Skills Communication Customer Service Ethics Fax Filing Financial Management Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t1pn73vgjrvjn82bf', 'ExternalApply-j3t1pn73vgjrvjn82bf'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Multi-Store Manager - Gumby's/Geno's Reports To:
Corporate Office Coordinator FLSA Classification:
Salaried/Exempt LAST UPDATED:
August 2017 POSITION
Summary:
The Store Manager position is responsible for overseeing multiple storesEnsuring outstanding customer service by all cashiers, ensuring cashiers are suggestive selling and display an outstanding product knowledge, merchandise is replenished on shelves and coolers and various housekeeping matters are completedEnsures employees operate the point of sale (POS) register and other related equipment/devices and is also required to operate the Cash Kiosks and LVL MachinesThe position schedules employees to cover the various shifts within operating budgets, manage attendance issues, train new hires and counsel employees on performance issuesThe position completes all purchase orders and receives the merchandise utilizing the inventory control systemThe position is required to ensure all cashiers tend to the needs of the LVL gamers/patrons and overall Form W-2G complianceThe position directly assists the LVL technicians by emptying the cash out of the LVL machines and obtaining the meter readings/printouts prior to the opening of the storeThe position is also responsible for ensuring adherence to loss prevention policies, control and safety of company assets and all other company policy/store standards by the store employees(The responsibilities pertaining to the LVL operations are only applicable if a Geno's is part of the multiple stores being managed). TYPICAL SCHEDULE AND WORK LOCATION:
This is a full-time position and the hours of work and days will vary depending upon the store and Company needsThe scheduled hours for the work week shift will be at the minimum of 45 hoursHours in excess of 55 hours per work week requires the authorization of their supervisorEvening, holiday and weekend work is required and will vary based on the store(s) and Company needsDepending on the Store's and/or Company's staffing needs, the position may be required to work at other location(s) in the immediate area of the assigned storeThe hours scheduled to work is a function of the employees status with the Company and the needs of the store and CompanyFull-time status requires the employee to work a minimum of 35 hours per week. MINIMUM REQUIRED QUALIFICATIONS:
High school diploma or general education degree (GED)Prior work experience in a retail setting utilizing a point of sale systemKnowledge of the structure and content of the English language including the meaning and spelling of words, and grammarADDITIONAL
Qualifications:
Experience with Microsoft Office software products, electronic mail software and internet browser softwareSUPERVISORY RESPONSIBILITY:
This position has supervisory responsibilitiesTRAVEL:
This position does not require any overnight travelDepending on the needs of the Company, travel to other Gumby's or Geno's stores under your direct supervision will be requiredIn addition, other travel requirements consist of the traveling to the bank for making deposits/obtaining change, traveling to the corporate office and/or other locations for meetings/training PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions):
Reasonable accomodation may be made to enable individuals with disabilities to perform the essential functions 1Responsible for overseeing all aspects of multiple stores2Responsible for ensuring outstanding customer service by ensuring a customer friendly environment, which includes greeting and acknowledging every customer, suggestive selling, maintaining an organized and clean store and that employees have a solid merchandise product knowledge3Responsible for ensuring the proper completion of all Point of Sale (POS) transactions, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash, checks, coupons and credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures4Responsible for ensuring timely safe drops, verifying acceptance of non-counterfeit money, proper acceptance of credit card/debit cards and check acceptance while running the POS register in accordance with established policies and procedures5Responsible for scheduling employees in Paycor to cover the various shifts for the store(s) within operating budgets, schedules to be prepared on a rolling 4 week basis and is required to manage/solve all attendance issues, such as call-offs, arrive early, tardy, missed punches, leave late and no showsEnsure employees are aware of the proper policies for punching in and punching out on the time clock6Responsible for training new hires and ensuring the new hire training checklist is completed and signed by the new hireProvide Human Resources with appropriate updates on new hiresProvide ongoing training to existing employees for all new policies and proceduresEnsuring the store Procedures binder is up to-date and all employees know and understand its content7Responsible to provide employee evaluations in accordance with Company guidelines and timelines8Responsible to communicate all performance issues, policy and procedure violations to their immediate supervisor and administer formal counseling forms to employees, with the exception of employee termination, which will be assisted by Corporate office9Responsible to directly assist the LVL technician by removing the cash from the LVL machines prior to opening, obtaining the appropriate meter readings/print outs, completing the Machine Entry Authorization Log (MEAL book) in accordance with WV Lottery memorandum/policy and verifying the cash amount removed10Responsible for ensuring LVL tickets are properly validated, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines, stocking/filling the self-serve coolers in the gameroom11Responsible for ensuring the IRS Form W-2G is completed in accordance with Company guidelines and policies, including maintaining the master control log created by the Corporate office12Responsible for ensuring the end of shift and/or end of day reporting and paperwork is completed in accordance with company policies and proceduresThis closing procedure to include balancing the cash drawer/till, coupons, checks, preparing cash/coin for deposit13Responsible for ensuring that merchandise on shelves/coolers is replenished in a timely manner, housekeeping matters are attended to, general maintenance and other shift duties are properly completed as assigned14Responsible for completing purchase orders and receiving merchandise utilizing the inventory control system (CATAPULT) and in accordance with policies and procedures15Responsible for ensuring timely communication of maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, Smart Safes, and/or Cash Kiosk issues via submitting the appropriate form from the Gumby's websiteEmployee injuries are to be reported immediately to the Corporate office via the completion of an incident report and calling the Corporate office16Responsible to ensure cashiers provide assistance to the LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, credit card machines, check processing equipment, ATM's and Cash Kiosks17Responsible to ensure timely readings and communicating the cash levels on hand in ATM's and Cash Kiosks to the LVL technicians as requested18Responsible to ensure employees are wearing the appropriate Company uniform, as applicable and are presenting an overall professional appearance in accordance with policies and procedures19Ensure adherence to all Company policies, procedures and practices OTHER DUTIES &
Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job/positionDuties, responsibilities and activities may change at any time with or without notice PHYSICAL / ENVIRONMENTAL DEMANDS:
The table below shows how much on-the-job time is spent in the following physical activities:
ACTIVITY:
None Under 1/3 1/3 to 2/3 Over 2/3 Standing x Walking x Sitting x Using hands to finger, handle or feel x Reaching with hands and arms x Climbing or balancing x Stooping, kneeling, crouching, or crawling x Talking or hearing x Tasting or smelling x Driving x The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobWhile performing the duties of this job, the employee is regularly required to talk or hearThis position requires both close and distant visionThis position requires light-to-moderate physical activity performing strenuous daily activitiesThe position requires carrying/lifting/moving items, such as to stock shelves, stock coolers, and lift/hand merchandise out a drive-through window to customers on a regular basisLifting objects up to 30 pounds occurs on a regular basis, primarily related to lifting and moving cases of beer, water, soda and rock saltThis position has regular exposure to possible air contamination, such as cigarette smoke, dust, fumes, such as, exhaust fumes from vehicles in the Drive-Thru lane, disagreeable odors and airborne particles, while in an indoor environment with adequate ventilationThere will be exposure to moderate levels of noise, such as LVL machines in game-room, TV, customers in the store and vehicles in the drive-through lane TOOLS AND EQUIPMENT USED:
This position routinely uses standard office equipment such as computers, calculators, phones, photocopiers/scanners, fax machines, money counters/sorters, point-of-sale register, lottery terminals, credit/debit card equipment, check acceptance equipment, electronic time card, security system keypad and filing cabinetsThe position requires the ability to use a broom, vacuum sweeper, mop and bucket, snow shovel and cleaning materials to perform various housekeeping mattersThe position also requires the use of a vehicle to travel to the bank to make deposits/change, visit other stores under direct supervision, and attend meetings and trainingThe position requires a valid driver's license Competencies Customer Focus Communication Proficiency Initiative Ethical Conduct Leadership Time Management An Equal Opportunity Employer:
We provide equal opportunity without regard to race, color, national origin, ancestry, religion, sex, age, marital status, or disabilityEOE Recommended Skills Communication Customer Service Ethics Fax Filing Financial Management Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t1pn73vgjrvjn82bf', 'ExternalApply-j3t1pn73vgjrvjn82bf'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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